Thermidoc – Terms of Use
Effective date: 02.09.2026
1. Parties and Scope of Agreement
These Terms of Use ("Terms") govern access to and use of Thermidoc (previously marketed as iDOC), a cloud-based reporting and documentation tool used in connection with inspections, delivered via web browser, the Thermidoc mobile applications (iOS and Android), and integrated with compatible FLIR thermal imaging cameras (together, the "Service"). Thermidoc is a reporting aid; it does not itself perform, and is not a substitute for, the inspection or the professional assessment carried out by Customer's personnel (see Section 14).
The Service is provided by Software Control AS, a company registered in Norway with organization number 916 454 724 ("Software Control", "we", "us"). These Terms apply to any legal entity that enters into an agreement for use of the Service ("Customer", "you").
Regardless of whether access to the Service is sold or distributed by Software Control AS directly, by a subsidiary of Software Control AS established in a given country (such as a future Thermidoc Sweden AB), or by another local partner or reseller, Software Control AS remains the party responsible for the Service, and these Terms of Use apply as the governing terms in all such cases.
The Service is offered exclusively on a business-to-business (B2B) basis. It is not intended for use by consumers, and Customer confirms it is acquiring access for purposes related to its trade, business, or profession.
2. Acceptance and Formation of the Agreement
The agreement is formed when Customer confirms an order (by signed proposal, order confirmation, or equivalent) and/or when an authorized user first logs in to the Service using credentials issued by Software Control, whichever occurs first. Delivery is deemed complete once login credentials have been issued to Customer.
3. Authorized Use
The agreement is formed when Customer confirms an order (by signed proposal, order confirmation, or equivalent) and/or when an authorized user first logs in to the Service using credentials issued by Software Control, whichever occurs first. Delivery is deemed complete once login credentials have been issued to Customer.
4. Trial Period
Unless otherwise agreed in writing, new customers are offered a free trial period of 14 days. As the trial period allows Customer to evaluate the Service before committing to a paid package, no statutory right of withdrawal ("angrerett") applies to the subsequent paid order.
Support is provided free of charge during the trial period, on the same basis as for paying customers: via email, or through a meeting scheduled with Software Control AS (see Section 13).
5. The Service, Platforms, and Third-Party Hardware
Thermidoc is a single service made available across multiple platforms (web, iOS, Android) and integrated with supported FLIR camera models (including, among others, the FLIR I65 and I35 series).
Software Control reserves the right to make changes to, and improvements of, the Service at any time without prior notice to Customer.
Compatibility with FLIR cameras, the FLIR Ignite/ACE platform, or any other third-party hardware or software is provided on an "as supported" basis. Software Control does not control, and is not responsible for, changes made by such third parties (including FLIR) that may affect compatibility, availability, or functionality.
6. Subscription Packages and Points
Access to inspections is sold in prepaid packages, each containing a defined number of points. Different sizes of packages are available.
Each control/inspection type carries a point value (for example 0.25, 0.50, or 1.00 points). When Customer activates a control type, the corresponding number of points is deducted from Customer's active package.
A package remains valid until fully consumed, regardless of how much time has elapsed since purchase. There is no expiry based on time alone.
Customer can monitor its point consumption within the app, and may initiate a renewal or a change in package size at any time. Such changes take effect only once the current package has been fully consumed and the new package is activated – not immediately upon request.
Because Customer only pays for packages it purchases, no formal notice of termination is required or applicable. If Customer stops actively using the Service, any previously purchased and unused points remain available and accessible until consumed.
7. Fees, Invoicing and Payment
All prices are exclusive of VAT and other applicable taxes, which will be added to invoices. Optional features or integrations may incur additional fees as described in the applicable offer or price list.
A new invoice is issued when Customer purchases a new package or renews its package.
Paid packages are non-refundable and non-creditable. No refund, credit, or partial reimbursement is given for unused points if Customer chooses to discontinue use of the Service.
If Customer continues to generate reports or activate control types after its package has been fully consumed and before a new package has been invoiced, Software Control is entitled to invoice Customer for those additional controls at the price then applicable to the relevant package/point value.
Access to the Service will be automatically suspended if (i) an invoice for such additional usage becomes overdue and remains unpaid, or (ii) Customer has consumed 10 or more additional control points beyond its most recently exhausted package without a new package having been purchased, whichever occurs first.
In the event of late payment, interest and costs are calculated in accordance with the applicable statute governing late payment of debts. Overdue invoices not settled within the payment deadline may be referred to debt collection, with associated costs charged to
8. Customer's Responsibility for Data and Compliance
Customer is solely responsible for the accuracy, legality, and appropriateness of all data it enters into, or processes through, the Service, including customer information and inspection data, whether entered manually, imported via API, or obtained by any other means.
Software Control is not responsible for the quality of data entered or imported by Customer, nor for any discrepancy between a primary data source and the Service. Customer must contact Software Control support without delay if it identifies such a discrepancy.
Customer must comply with all applicable laws and regulations in its use of the Service, including data protection legislation and any inspection-related or safety regulations applicable to its own trade and the jurisdictions where it operates.
Customer must not upload, enter, or otherwise process unlawful, offensive, or otherwise inappropriate content through the Service.
Where Customer's inspections take place at or in relation to security-sensitive infrastructure or other areas requiring a high level of security (for example, defense-related sites), Customer must exercise particular care and maintain its own routines to avoid capturing images or other content that could reveal sensitive infrastructure details, or otherwise be of interest to parties other than the relevant end customer. Any such routines must be agreed directly between Customer and its own customer; Software Control is not a party to, and assumes no responsibility for, such arrangements.
More generally, Customer's users must avoid photographing people, or capturing other sensitive personal data, as part of an inspection, unless directly necessary to document the relevant finding.
Customer is responsible for its own obligations towards its end customers and partners, including any obligations Customer has as an independent controller of personal data relating to such end customers or partners.
9. Data Ownership, Access and Deletion
As between the parties, Customer retains all rights to the data it enters into the Service and may access and export such data for as long as its account remains active.
If an account has no active package and no purchase activity for a period of 18 months, Software Control may notify Customer that continued storage requires purchase of a storage package, or that the data will otherwise be deleted after a further notice period. Data may also be deleted upon a written request from an authorized representative of Customer (e.g. managing director or designated contact person).
10. Aggregated and Anonymized Data
Software Control may freely use, process, and commercialize anonymized and aggregated data derived from information entered into the Service by Customer and other customers, including by sharing or selling such data to third parties, without compensation or notice to Customer, provided that such data does not identify Customer, its personnel, or any individual.
This is limited to metadata and images relating to the specific deviation or fault identified within an inspected area, always in anonymized form. Among other purposes, Software Control uses such data to improve and develop the Service.
11. Intellectual Property
Software Control retains all right, title, and interest in and to the Service, including the underlying software, application design, trademarks (including the name “Thermidoc”), and documentation. Nothing in these Terms transfers ownership of the Service or its underlying technology to Customer.
Subject to Section 9, Customer retains ownership of the data and content it inputs into the Service.
12. Personal Data and Privacy
To grant a user access to the Service, Software Control collects that user's name, phone number, and email address. Users may optionally add a profile picture. Software Control does not use this information for marketing purposes outside of Thermidoc's own product and customer communications.
Software Control reserves the right to send information about the Service to users and contacts registered in Thermidoc, including individuals who were previously registered under the Service's former name, iDOC.
Where Customer registers similar information (name, phone number, email address, and optionally other contact details) about its own end customers or partners in the Service, Customer must have its own agreement or other valid basis with that end customer or partner permitting such registration. Customer acts as an independent data controller for that data and is responsible for ensuring it has a valid legal basis and provides appropriate notices to those individuals.
A full description of Software Control's processing of personal data in connection with the Service is set out in a separate Privacy Policy.
13. Availability and Support
Software Control will use reasonable efforts to keep the Service available to Customer, but does not guarantee uninterrupted or error-free operation. Servers used to deliver the Service are located within Europe and run on redundant infrastructure, and Software Control continuously works to safeguard the security and availability of the Service.
The Service may be temporarily unavailable from time to time due to upgrades, maintenance, or similar planned or unplanned events.
Support is provided via email or through a meeting scheduled with Software Control AS, and is included as part of Customer's access to the Service, including during the trial period referred to in Section 4.
14. Disclaimer of Warranties
Except as expressly stated in these Terms, the Service is provided “as is” and “as available.” Software Control's only substantive commitment to Customer is to make reasonable efforts to keep the Service available and to safeguard Customer's data; beyond this, Software Control gives no warranty, express or implied, including as to fitness for a particular purpose, or the accuracy or completeness of any analysis, measurement, or report generated using the Service.
Customer, and not Software Control, is solely responsible for the professional and technical assessments made using the Service, including the qualifications of the inspectors performing inspections and the correctness of any conclusions drawn from inspection data.
Certain data may be stored locally on a user's device before it is synchronized to Software Control's servers, for example when the device is used offline. If a device is lost, damaged, wiped, or upgraded before such data has synchronized, that data may be permanently lost and cannot be recreated by Software Control. Customer must ensure its users follow Software Control's support instructions for safe use of the Service, including with respect to synchronization, and must not take independent action on a device (such as uninstalling the app, resetting, or replacing the device without first confirming synchronization) that risks the loss of unsynchronized local data. Software Control is not liable for data lost in this way.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Software Control shall not be liable for any indirect, incidental, consequential, or special damages, including loss of revenue, profit, business, or data, arising out of or in connection with use of, or inability to use, the Service.
Software Control's total liability towards Customer arising out of or in connection with these Terms, however arising, shall in any event not exceed an amount equal to the price Customer paid for its most recently purchased package.
Without limiting the foregoing, Software Control shall not be liable for any cost or expense incurred by Customer in carrying out an inspection or control by alternative means during any period the Service is unavailable. Alternative methods for carrying out an inspection remain available to Customer at all times, and the resulting inspection data can be entered into Thermidoc once the Service is available again. The reporting functionality provided by the Service is a convenience and is not intended to determine whether or when Customer's underlying inspection work can be carried out.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or willful misconduct.
16. Force Majeure
Neither party shall be liable for any delay or failure to perform its obligations under these Terms to the extent such delay or failure results from circumstances beyond its reasonable control, including strikes, lock-outs, war, and governmental or political action.
17. Suspension and Termination of Access
Software Control may suspend or terminate a user's or Customer's access to the Service if these Terms are violated, including in the case of non-payment, unauthorized sharing of credentials, or unlawful use of the Service.
As described in Sections 6 and 7, the Service is pay-as-you-go and Customer is not required to give formal notice to stop using it. Discontinuing use does not entitle Customer to a refund of unused points, which remain accessible until consumed.
18. Changes to these Terms
Software Control may update these Terms from time to time. The then-current version will be published on Thermidoc's website. In the event of material changes, Software Control will also notify Customer through a notice within the application. Continued use of the Service after such notice constitutes acceptance of the updated Terms.
19. Assignment
Software Control may transfer or assign this agreement, in whole or in part, in connection with a sale of the relevant business, or a factoring arrangement with a third-party service provider.
20. Governing Law and Disputes
These Terms are governed by Norwegian law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Norway, with Bergen District Court (Bergen Tingrett) as legal venue.
If Customer identifies a defect or has a complaint regarding the Service, Customer must notify Software Control without undue delay via support.
21. Language
These Terms are drawn up in English. In the event of any translation of these Terms into another language, the English version shall prevail in case of inconsistency.
22. Contact
Questions about these Terms or the Service can be directed to: support@thermidoc.com
